Front Office Receptionist

Grand Rapids, Michigan – Full Time

Born Clinic, an integrative family practice, is seeking an exceptional full-time receptionist to join our front office team. This position plays a pivotal role in ensuring our patients have a great experience from the moment they walk in the door to when they leave the office.  The ideal candidate will greet patients warmly, with a friendly, smiling face and a helping hand.  They will also have excellent communication skills, a positive attitude, and a strong work ethic.

Primary duties include:

  • Greeting and welcoming patients as soon as they arrive at the office and directing them appropriately.
  • Checking in patients and notifying the clinical team of their arrival.
  • Updating patient demographics, as well as ensuring all patient forms are properly filled out and complete.
  • Printing fee tickets and schedules.
  • Answering, screening, and forwarding incoming phone calls.
  • Ensuring patient waiting room is tidy and presentable.
  • Performing other receptionist duties such as filing, faxing, appointment reminder calls, and scheduling patient appointments.

Requirements:

  • Experience as a receptionist or administrative assistant in a medical office setting.
  • Experience using an EHR system is preferred.
  • Professional attitude and appearance; presents oneself with a kind, friendly, welcoming demeanor.
  • Strong customer service focus.
  • Solid written and verbal communication skills.
  • Excellent organizational skills.
  • Multitasking and time-management skills, with the ability to prioritize and handle multiple tasks.
  • Ability to work in a fast-paced environment.
  • Hands on experience with office equipment, such as printers, copiers, fax machines and postage.
  • Excellent computer skills with working knowledge of basic computer applications, such as Microsoft office and email.

We offer good pay and benefits.  No weekends and no holidays!

Apply Now
Or call (616) 656-3700 to learn more